Privacy Policy
Last updated: January 2026 · DriveShield Australia Pty Ltd (ACN pending)
1. Our Commitment
DriveShield Australia Pty Ltd ("DriveShield", "we", "us") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage personal information.
2. What Information We Collect
We collect personal information in the following contexts: • Website enquiry forms: name, email address, company name, fleet size, and any information provided in the message field. • Lead magnet requests: email address and associated contact information. • Member operator data: business contact details, ABN, and operational information. • Driver incident records (contributed by member operators): standardised incident summaries including driver identifier information, incident type, date, and outcome. We do not collect or store full driver licence scans or payment card data.
3. How We Use Personal Information
Personal information is used to: • Respond to enquiries and provide information about DriveShield membership. • Process membership applications and manage member accounts. • Operate the DriveShield driver risk network in accordance with the Contributor Agreement. • Send requested reports, updates, and communications (with consent). • Improve our platform and services. • Comply with legal obligations.
4. Disclosure of Personal Information
We do not sell personal information to third parties. We may disclose personal information to: • Member operators, for the purposes of driver risk queries as defined in the Contributor Agreement. • Technology and infrastructure providers who assist us in operating the platform (all subject to confidentiality obligations). • Legal and regulatory authorities where required by law. All data is stored on Australian-hosted infrastructure. We do not transfer personal information outside Australia.
5. Driver Incident Records
Incident records contributed by member operators relate to specific rental incidents and are used solely to provide risk intelligence to other member operators before rental transactions. Drivers whose information appears in the network have rights of access, correction, and dispute under APP 12 and APP 13 respectively. Our dispute resolution process is outlined in our Contributor Agreement and available on request.
6. Cookies and Website Analytics
Our website uses cookies to improve user experience and analyse traffic. You may decline non-essential cookies via the cookie consent banner. We use analytics tools to understand how visitors interact with our site. This data is aggregated and does not identify individuals.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. These measures include encryption in transit and at rest, access controls, and regular security reviews. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
8. Access and Correction
You have the right to request access to personal information we hold about you, and to request correction of inaccurate information. To make a request, contact us at privacy@driveshield.com.au. We will respond within 30 days.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance at privacy@driveshield.com.au. If you are not satisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au.
10. Contact
Privacy enquiries: privacy@driveshield.com.au General enquiries: hello@driveshield.com.au